Privacy summary

We will not share your data with any other company.

We will only send you emails if you request we do so, and you can opt out of receiving them at any time

We use cookies to monitor what pages are being viewed by our site visitors. They cannot identify you personally.

You can contact us to remove or update your personal data that you have supplied online.

Main content

Privacy

Last updated: February 2009

We value your business and respect your privacy. We operate a strict opt-in only policy. We will not send you any information unless you have requested it, or unless someone, who we will identify, has requested that we pass that information on to you. At no time will we share, sell, rent or make available in any other way any information you have provided to us or we have collected by tracking your usage of our website.

What information we collect and how we collect it

General Tracking Information: We keep track of the pages visited by each user and the order in which the pages were visited This is done without identiying the user in any way except for an approximate geographic location. We use the information gathered to better understand our clients needs and improve our site, by making it more responsive to the needs and preferences of our users.

Personal Information: You can also provide personal information about yourself and your company through our contact form. When you contact us by email, we will use the information you provide us with to respond to your inquiry or comments. This information will not be used for any other purpose. If you sign up for updates though one of our registration forms, we will send you the information you request.

How we use your information

We only ever use the information you provide to us for the purpose it was provided. We will not, at any time, share any of this information with any third party. If you opt in for online communications, we will send you these communicatons via email. You can, at any time, opt out of receiving such information directly through the link provided in every email we send.

How you can have your information removed from our records

Any information you provide when you send us an email or request a call back will be automatically deleted within three months of our resolving your issue. If you would like us to delete your details in advance of three months, please contact us by email, phone or postal mail and we will delete your details within three working days.

Opting in / out of emails

We operate a strict opt-in policy. That means that we will not send you any information unless you have requested it, or unless someone, who we will identify, has requested that we pass that information on to you (i.e. "Refer a friend"). If you wish to be removed from our list (opt-out), you can do so by clicking on the link at the bottom of each email communication you receive from us, or by contacting us by email, phone or postal mail.

Cookies

When you register with us your browser must be set to accept cookies. A cookie is a text record placed on your hard drive that tells us who you are so the site can remember information you have told us before or activities you have carried out on our site. The cookies can only contain data you told us about yourself. They cannot examine your computer or read data from it.

We also use cookies to record what pages on our site are most visited, and what files are downloaded. These cookies cannot identify you, and record only your IP address. This is used only to gauge the approximate location of a site visitor.

If you are worried about information we place in the cookie, you may delete the file(s) at the end of each browser session. Your browser’s help file will have instructions on how to do that. If you are interested in learning more about how cookies work you could visit new window iconHow Stuff Works or new window icon Cookie Central.

How to disable cookies

To be alerted about accepting cookies, please follow one of these procedures.

Internet Explorer (Version 7)

  1. On the Menu bar, select Tools and then Internet Options
  2. Select the Privacy tab
  3. Drag the slider or click the Advanced button to set your preferences
  4. Click the Sites button to block or allow cookies from particular sites

Firefox (Version 3)

  1. On the Menu bar, select Tools and then Options
  2. Select the Privacy tab
  3. In the Cookies panel use the check boxes and drop-down menus to set your preferences
  4. Click the Exceptions button to block or allow cookies from particular sites

Similar steps can be taken for most other browsers.

Web beacons

Some of our web pages and emails may contain electronic images known as web beacons or single-pixel GIFs, which are invisible graphical images. Web beacons allow the collection of limited information, such as the time and date of a page being viewed, and a description of the page on which the Web beacon resides. They cannot be used to collect personal information. Web Beacons cannot be declined when delivered via a regular web page. However, Web beacons can be refused when delivered via email by disabling HTML images or selecting 'text only' in your email client.

External sites

Sometimes we will provide links to external web sites outside of customerrespect.com. We rarely control the quality of those external web sites and provide these links only as a convenience. By providing links to those sites we do not imply that we endorse their usage nor have any control over their policies on privacy or security. We would encourage you to check the privacy statements on those sites.

Updating your information

If you would like to update the information you have provided us with during registration, please contact us by email, phone or postal mail.

Contact us about privacy

If you have additional questions about this privacy policy or how we collect and use your personal data, please email our privacy officer.