About Us

The Customer Respect Group is based in Massachusetts and a trusted source of online benchmark data and strategic advice since 2003. We work primarily in financial services but include work from telecommunications, education, government, and retail in our experience. We include MetLife, Verizon, Thrivent Financial, Mutual of Omaha as customers. Our social media publication is distributed to over 400 organizations and our analysts are regular speakers at industry conferences. Over the past 14 years, our mission has always been to identify inconsistencies between the corporate online presence realities and customer expectations. Now with customers with greater control, the online experience can have a significant impact. Call or text us at (978) 412.4047 or send us an email info AT customerrespect.com





P.O.Box 1546
Newburyport, MA 01950

info AT customerrespect.com

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